EXPECT SHIPPING DELAYS DUE TO COVID-19

Shipping Policy

Shipping costs

Free Shipping or pickup?

Canadian orders over $100 are eligible for free shipping

Kelowna customers are eligible for free pickup - Please use the discount code `KELOWNAPICKUP` at the checkout. We will reach out to you to arrange a pick-up time.

Discount codes cannot be used together, if you are using another discount code, please place your order and select the desired shipping method. We will refund you the shipping cost and arrange a pick up time via e-mail 

Please note if you choose this discount at the checkout, and you are not picking up your order - we will cancel your order and you must place the order again & pay for shipping.

All packaging and fulfillment are done in-house. We are currently looking into the most affordable shipping costs for you, at this time shipping costs are a flat $10 fee across Canada

International Shipping

We ship internationally and offer various shipping methods at the checkout. If you do not see your shipping country at the checkout, please contact us.

We do not ship to India or Pakistan at this time. 

International shipping is calculated at checkout. Shipping rates are calculated on order weight & charged in your currency.

If you don't see your country listed, please send us an e-mail or chat in and we are happy to look into this for you.

The timeframe for order delivery is divided into two parts:

Processing time (2-3 days): 

All orders are processed within 2-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

We do not ship on weekends - orders placed between Friday to Sunday will be shipped out within the next 1-2 business day (Canada Post does not operate on holidays).

If you choose priority shipping, we will pack and ship your order within the first 24 hours of you placing your order. 

You will receive an e-mail with a tracking number. Your package will ship within 24 hours of receiving this tracking code.

Please allow up to 48 hours for the tracking code to activate as Canada Post may not scan the package on arrival. 

Shipping time:

We currently ship via Canada Post, and the shipping times can vary depending entirely on Canada Post.

Canadian delivery usually takes about 7-10 business days. 

International delivery usually between 7 and 14 business days to arrive at their destination but can take longer from time to time due to custom delays or holidays.

You can also install the Shop App which will sync with your e-mail, it will track and notify you of updates on your orders shipping.

Take note that once your package has been shipped, we do not have any control of the package location/delivery time. We will see the same tracking information that you see. If the tracking does not update for up to 5 business days, please send us an e-mail with your order information so we can contact the shipping carrier.

If you need your order by a certain date, please contact us prior to placing your order to find out the best shipping methods. We are not responsible for late deliveries. 

Customs, Duties, and Taxes

The Kundan Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Shipping to Other Regions

If you do not see your country listed as a shipping method - please e-mail us at info@thekundan.shop and we can help arrange a shipping method for you. 

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