Where do you ship from?
We currently ship from Kelowna, B.C.
I live in the same area, can I pick up my order?
Yes! Please contact us at email@example.com. Provide us your order number and we can make an arrangement for order pickups (we will refund you for shipping if you have placed the order online)
Speaking of shipping, how much is it?
Shipping varies depending on the size of the order and your destination.
I suggest taking a look at our Shipping Policy page for more details.
Where do your products come from?
We source our items through various parts of India.
The item I want is sold out! Will you restock?
While we cannot guarantee that we will, there is a chance that we may. Your best bet is to get in touch with us and we can see what we can do!
Will you expand your current catalog?
Yes! We are always searching for the latest trends in Indian fashion. If you want to be kept up to date, sign up for our newsletter & follow us on Instagram! (add your e-mail down below)
I like a set of earrings, but I need it in a different colour. Can you customize your pieces?
The products listed on the site is what we currently have in stock.
If you are looking for a different colour, get in touch with us with the product name. We can try out best to help you out :)
What form of payments do you accept for orders?
We accept all major credit card payments including Visa, MasterCard, Amex and PayPal. We also accept Google Pay & and Apple Pay.
Didn't answer your question? E-mail us at firstname.lastname@example.org
Fall/Winter 2021 Shipping Updates
- Our current processing time is 3-4 days including priority orders. When your order is shipped, you will receive a shipping confirmation e-mail.
- We are noticing severe delays for international orders - this is due to lack of flights!
- Australian orders are being held up in Canada for up to 1 month. We are keeping a close eye on this, but may cancel offering shipment until shipping times are better.
- US Orders appear to be shipping and arriving with no delays.
- With the upcoming holiday season - shipping times within Canada/US may change quickly and unexpectedly.
- Shopify has a Shipping Carrier page for updates with specific carriers. Please see most up-to-date information here
- Please place your orders much in advance to avoid any delays.
All packaging and fulfillment are done in-house.
Canadian Orders: flat $10 fee across Canada, orders over $100 are eligible for free shipping
We ship internationally and offer various shipping methods at the checkout.
If you do not see your shipping country at the checkout, please contact us.
We do not ship to India or Pakistan at this time.
International shipping is calculated at checkout. Shipping rates are calculated on order weight & charged in your currency.
If you don't see your country listed, please send us an e-mail and we are happy to look into this for you.
The timeframe for order delivery is divided into two parts:
Processing time (2-3 days):
All orders are processed within 2-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
We do not ship on weekends - orders placed between Friday to Sunday will be shipped out within the next 1-2 business day (Canada Post does not operate on holidays).
If you choose priority shipping, we will pack and ship your order within the first 24 hours of you placing your order.
You will receive an e-mail with a tracking number. Your package will ship within 24 hours of receiving this tracking code.
Please allow up to 48 hours for the tracking code to activate as Canada Post may not scan the package on arrival.
We currently ship via Canada Post, and the shipping times can vary depending entirely on Canada Post.
Canadian delivery usually takes about 7-10 business days.
International delivery usually between 7 and 14 business days to arrive at their destination but can take longer from time to time due to custom delays or holidays.
Australia: 14 business days
United Kingdom: 10-14 business days
Canada West: 1-5 business days
Canada East: 4-10 business days
U.S. Standard: 7-10 business days
U.S. Priority: 3-5 business days
You can also install the Shop App which will sync with your e-mail, it will track and notify you of updates on your orders shipping.
Take note that once your package has been shipped, we do not have any control of the package location/delivery time. We will see the same tracking information that you see. If the tracking does not update for up to 5 business days, please send us an e-mail with your order information so we can contact the shipping carrier.
If you need your order by a certain date, please contact us prior to placing your order to find out the best shipping methods. We are not responsible for late deliveries.
Customs, Duties, and Taxes
The Kundan Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Shipping to Other Regions
If you do not see your country listed as a shipping method - please e-mail us at email@example.com and we can help arrange a shipping method for you.